SANDSIV CXM Research

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REPORT

The impact of COVID-19 on VoC programs

SANDSIV, in collaboration with OCX Cognition, has conducted a original research about how the COVID-19 crisis affected VoC programs worldwide. Our report compiles key insights and recommendations based on analysis of responses from nearly 1000 CX professionals.

What you’ll get inside this study:

• Findings on VoC programs adapted to the pandemic

• Predictions for how programs and customer relationships will change

• Recommendations for getting your program ready for what’s to come

Get you report:

Snapshot findings

66%

of the programs remained unchanged or were accelerated

39%

of CX practitioners expect a change in trust towards their brand

37%

of CX practitioners expect to see higher focus on cost and revenue in their own roles

Want to get in touch with us?

SANDSIV Switzerland Ltd. Technoparkstrasse 1, CH-8005 Zürich

REPORT

The impact of COVID-19 on VoC programs

What you’ll get inside this study:

Snapshot findings

Want to get in touch with us?

Customer Intelligence Made In Switzerland